We accept returns & exchanges on items within 30 days of receipt.

  • Returned items must be returned in original packaging
  • Returned items must be returned in original condition

What items are non-refundable & non-exchangeable?

  • Items marked as final sale
  • Items that are damaged or soiled through normal wear or tear
  • Free gifts or promotional items

How do I return an order?

Please email us at info@boboandnana.com with your order number and item(s) you would like to return. For domestic orders, once your return is authorized you'll receive a prepaid shipping label via email. We do not offer prepaid return shipping for international orders at this time.

How soon will I get my refund?

Once your items have been received and inspected by us, you will receive your refund typically within 48 hours.

How do I exchange an order?

Please email us at info@boboandnana.com with your order number and item(s) you would like to exchange. Also include which items you would like to receive in exchange for. For domestic orders once your exchange is authorized you'll receive a prepaid shipping label via email. We do not offer prepaid shipping for international orders at this time. After we receive and inspect the returned item(s), we will provide you an order confirmation for the new items and they will be shipped out shortly.