Returns and Exchanges

We accept returns & exchanges on items within 30 days of receiving delivery.

• Returned items must be returned in original packaging
• Returned items must be returned in original condition with all tags and protective coverings still attached.

What items are non-refundable & non-exchangeable?

• Items that are not in original condition 
• Items that are damaged or soiled through normal wear or tear
• Free gifts or promotional items

How do I return an order?

Please email us at info@boboandnana.com with your order number and item(s) you would like to return. For domestic orders, once your return is authorized you'll receive a prepaid shipping label via email. We do not offer prepaid return shipping for international orders at this time.

How soon will I get my refund?

Once your items have been received and inspected by us, you will receive your refund typically within 48 hours.

How do I exchange an order?

Please email us at info@boboandnana.com with your order number and item(s) you would like to exchange. Also include which items you would like to receive in exchange for. For domestic orders once your exchange is authorized you'll receive a prepaid shipping label via email. We do not offer prepaid shipping for international orders at this time. After we receive and inspect the returned item(s), we will provide you an order confirmation for the new items and they will be shipped out shortly.

Shipping

Once an order is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure:

We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Lost Packages:  

If your package gets lost in transit, we will do everything possibly can to assist you. We are not responsible for packages once proof of delivery is generated.